FAQs

1. How do I wash my scarf?

Dry clean only.

2. I’ve received the wrong order, what now?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via our email hello@milanka.co to make this right!

3. How to I cancel my order?

As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. The terms and conditions for returns will apply.

4. How long will it take for order to come?

For standard shipping, you should receive your order within 5 business days. Please note, we ask that you allow up to 10 days for your package to be delivered before contacting us to open a lost box claim.

5. How do I check the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order.

6. Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.